Botach Tactical – A Positive Experience

I needed a good pair of boots that actually fit and keep my feet warm.  After looking around, I settled on a pair of Danner Acadia boots.

Shopping around for the best price, I stumbled upon Botach Tactical of Los Angeles, CA.  They had the lowest price around and I managed to find a 10% coupon.  What a deal!  I went ahead to submit my order Sunday evening.  Opps.  I ordered the wrong size.  I wrote an email to request a different size and hoped for the best.

Of course, I decided to look up retailer reviews AFTER I placed my order.  Google’ing “Botach Tactical,” one can feel the hate emanate from the monitor.  I was starting to feel uncertain about the order…

The next morning, I received an email from Botach Tactical notifying me that the requested changes were recieved.  Shannon related to me that the order was modified as requested.  A few hours later, I received a tracking number from UPS notifying me it was on it’s way.

This afternoon, I received the boots – right size, correct model and appears as new.

My first overall experience with Botach Tactical was a very positive one.  Not only did they modify the order as requested, but it was shipped without issues.  No backordered items, late emails or incompetent customor service.  Of course, it was only one pair of boots.  I didn’t order anything else.  Others who have written complaints regarding the retail store generally complained about wrong items being sent or not sent at all.  Perhaps I can only conclude that they are capable of handling one item orders without difficulty?

For what it’s worth, it appears that the reported changes at Botach Tactical are starting to surface.  If you’re not in a hurry and can’t quite find the deal you want, give Botach Tactical a try.  I can’t say that with absolute authority, however.  Maybe I was just lucky?  In other words; your mileage may vary.  Based on my experience alone, I would buy from them again.

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7 Comments on “Botach Tactical – A Positive Experience”

  1. R
    April 9, 2009 at 3:28 pm #

    What’s next? Sky diving or swimming with sharks? lol

  2. Mike Coster
    April 23, 2009 at 1:03 pm #

    Botach was probably the worst online order experience I had. FWIW, it was over a year ago. Placed an order online. First part of the delivery was very delayed, one wrong item was sent, several items backordered. Unable to reach anyone by phone on a particularly obnoxious v-mail queueing system, nor could I get an email reply. Second box showed up with some of the back ordered items. Still missing items which I would glad have ordered elsewhere if I’d known that Botach would not send. Eventually, after two (maybe three) conversations with a not-very-pleasant phone order guy, I learned that the remaining items (traffic flares, as I recall) were out of stock — had been out of stock for a long time – and would not be available. Wow, what a pain in the butt they were. Botach Tactical in definitely on my NEVER AGAIN list.

  3. Mark
    May 18, 2009 at 9:31 pm #

    Botach is the worst buying experience I’ve ever had. I don’t understand how these guys stay in business. Not only do they not answer the phones, not return phone messages, not answer emails, they charged my credit card immediately after receiving my order and did not ship my boots. After I disputed the charge, they lied to my CC company about me receiving the order. Now I’m in a dispute with them, got charged the money, and no boots. So YOU got lucky.. big deal, many of us got screwed… and no, I didn’t see the bad reviews before I ordered. If you do business with Botach and get cheated after reading the reviews, you get what you deserve. If you’re willing to believe the many that had a horrible experience with them and don’t order from them, you may have saved yourself a huge headache.

  4. May 18, 2009 at 10:06 pm #

    Lady Luck was shining on me for that purchase. Like I said… you’re mileage may vary. This blog is about my experiences and generally mine alone.

    Gathering all of the reviews on the retailer after my purchase, I wouldn’t take that risk – even after my positive experience.

  5. MATT
    July 18, 2009 at 5:07 am #

    HAHAHA SOMEONE SUPPORTS BOTACH?. LUCKY YOU. HAVE SEEN THE REVIEWS ON THIS SITE? I would have to say 1/100 people that order from there get their stuff. Probably because they only keep in stock 2% of their advertised items. NOT TO MENTION YOU CAN”T TRUST THE SITE….. THEY DON”T UPDATE IT. IF ITS ON BACK ORDER OR OUT OF STOCK… YOU’LL NEVER KNOW CAUSE THEY DON”T GIVE A SHTI ABOUT IT. And if you call them… you’ll feel like your disturbing their manicure. Don’t listen to this guy defending this horrible ONLINE company. I say online because in person you might get better service at their store. I don’t understand why someone would want to try to salvage the reputation of this company when the masses want to eliminate this type of business from wasting other peoples time.

    • July 18, 2009 at 11:26 am #

      Meh. As I mentioned – you’re millage may vary. Have a nice one, Matt. I hope you felt better.

  6. Botach tactical
    January 29, 2010 at 11:19 am #

    Hi, my name is Dan and I am a rep at Botach Tactical.

    I am happy to hear your order went smoothly 🙂

    If there is anyone who has not had a smooth transaction, I encourage you to email me at dan@botachtactical.net

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